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Refund & Exchange Policy

Need to make a return? We got you! 

You can return or exchange your order within 30 days of shipment date. Items must be returned unworn, unwashed, and in original packaging. All returns to the original payment method are subject to a $10 restocking fee. If you opt to receive an exchange or store credit refund, all restocking fees will be waived.

HOW DO I MAKE A RETURN?

We have partnered with Happy Returns to help make all returns and exchanges quick and easy! For returns/exchanges in Canada, please click the button below and follow the on screen instructions to begin. For returns/exchanges from The United States, please email customer service at returns@kuwallatee.com

start return

HOW DO I RETURN A DAMAGED ITEM?

If you receive a damaged or defective item in your order, please reach out to our Customer Support team at: info@kuwallatee.com and include your order number, item name, and a photo of the item. We will do our best to replace the item if still in stock. All claims for orders arriving damaged must be made within 7 days of the delivery date. 

INTERNATIONAL RETURNS/EXCHANGES?

Please note, we cannot provide any shipping labels for returns and exchanges outside of North America. Shipping fees due to returns and exchanges overseas must be covered by the customer. 

CAN I RETURN OR EXCHANGE ITEMS ON FINAL SALE OR PROMOTIONS?

All gift cards and underwear are final sale and cannot be returned or exchanged. All items purchased during promotional periods are only eligible for exchange or store credit refund.

PRICE MATCH POLICY

We are pleased to offer our customers a 24 hour price match policy. We will match the price of any items purchased before the sale launches, within a 24 hour window. No price match will be offered after the sale ends. 

We cannot price match third-party retailers, only our official website. 

 

Only items purchased directly from www.kuwallatee.com are covered by this policy. If you purchased your items from a third-party retailer, you must contact them directly.

EXCESSIVE RETURNS
KUWALLA TEE REGULARLY MONITORS RETURNS TO IDENTIFY MISUSE OR ABUSE OF OUR SHIPPING and RETURNS POLICIES. WE MAY FLAG SOME CUSTOMERS WHO MEET OUR CRITERIA FOR EXCESSIVE RETURNS OR ABUSE OF THESE POLICIES. CUSTOMERS WHO ARE FLAGGED MAY BE SUBJECT TO REVIEW AND REVOCATION OF OUR STANDARD RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

Selected Denim Group Inc.
Montreal, QC Canada