Need to make a return? We got you!

 

ONLINE RETURN POLICY

You can return or exchange within 21 days of shipment date for a full refund or exchange. Items must be returned unwashed, unworn, undamaged and with tags attached, accompanied by the invoice.

HOW DO I RETURN BY MAIL?

1. Please notify us by sending an e-mail to info@kuwallatee.com prior to returning your purchase(s).

2. Once the return label is sent, customers have 10 business days to send the package back. If the requested return is for a refund and the 10 day period is not respected, we will be forced to issue a store credit. *Note that original shipping costs incurred are non-refundable. If returned item(s) lower the purchase order value below 100.00$ -current shipping rate- a restocking fee of 15.00$ will be charged.

3. Securely pack your merchandise, return form and invoice in a box, envelope or bag of your choice. Use original packaging if possible.

4. Once your package is ready, choose a mail carrier, pay for postage (unless a return label has been provided) and send to the address provided by our customer service.

Once the return has been received and processed by our warehouse, you will receive an email to inform you of the refund or the exchange details.

The refund will be processed back onto the original method of payment used for purchase within 48hours of receiving the return. Depending on your bank or credit card company it can take up to 5 business days to post the refund to your account.

Please note that we do not ship or refund on weekends or holidays. 
 

CAN I RETURN OR EXCHANGE ITEMS ON FINAL SALE OR PROMOTIONS?

All gift cards and underwear are final sale and cannot be returned or exchanged.

All items purchased under promotions, with a "final sale" mention or in the sales section are not eligible for refund or exchanges. A store credit may be available.

HOW DO I RETURN A DAMAGED ITEM?

If you receive a damaged or defective item in your order, please reach out to our Customer Support team at: info@kuwallatee.com and include a photo of the item. We will do our best to replace the item if still in stock. Any return postage fees of items received damaged or defective will be taken care of. 

The replacement or refund will be issued once the damaged / defective item has been received at our warehouse and processed by our staff.

Only items purchased direct from www.kuwallatee.com are covered by this policy. If the purchase has been made in a store you will have to exchange it at the store itself.

All returned items are carefully inspected prior to making a final determination as to whether to issue a refund or an exchange. If the item is not in new, unused condition, or if we cannot locate the damage or defect as the buyer described, KuwallaTee reserves the right to offer a partial, rather than a full refund. Please note that we do not ship or refund on weekends or holidays. 

EXCESSIVE RETURNS
KUWALLA TEE REGULARLY MONITORS RETURNS TO IDENTIFY MISUSE OR ABUSE OF OUR SHIPPING and RETURNS POLICIES. WE MAY FLAG SOME CUSTOMERS WHO MEET OUR CRITERIA FOR EXCESSIVE RETURNS OR ABUSE OF THESE POLICIES. CUSTOMERS WHO ARE FLAGGED MAY BE SUBJECT TO REVIEW AND REVOCATION OF OUR STANDARD RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

Selected Denim Group Inc.
Montreal, QC Canada