SHIPPING

We offer ground shipping on orders totaling over $100 CAD not including tax & shipping cost. Ground Shipping may take up to 4-5 business days depending on your location.

All orders placed during regular business hours will be processed and shipped within 1-2 business days. Express orders made before 2PM will be shipped on the same day. Any payment authorization/verification or national holiday may cause delays to your shipment.

For all orders, please provide a valid phone number and email address as we or the courier may need to contact you regarding your order/delivery. We will be sending you the tracking number of your order by email.

*Please note that we do not ship on weekends or holidays.

Please notify us by sending an e-mail to info@kuwallatee.com prior to returning your purchase(s).

Once the return label is sent, customers have 10 business days to send the package back. If the requested return is for a refund and the 10 day period is not respected, we will be forced to issue a store credit. *Note that original shipping costs incurred are non-refundable. If returned item(s) lower the purchase order value below $100.00 -current shipping rate- a restocking fee of $15.00 will be charged.

Securely pack your merchandise, return form and invoice in a box, envelope or bag of your choice. Use original packaging if possible.

Once your package is ready, choose a mail carrier, pay for postage (unless a return label has been provided) and send to the address provided by our customer service.

Once the return has been received and processed by our warehouse, you will receive an email to inform you of the refund or the exchange details.

The refund will be processed back onto the original method of payment used for purchase within 48hours of receiving the return. Depending on your bank or credit card company it can take up to 5 business days to post the refund to your account.

Please note that we do not ship or refund on weekends or holidays.